Privacy Policy

Rise Up Education Services (“we”, “us”, “our” or “Rise Up Education Services”) respects your privacy and is committed to protecting the personal information you provide while using our website, www.riseupeducationservices.com (“Website”).

This Privacy Policy explains how we collect, use, store and protect your information when you visit our Website, submit an enquiry, register for our services, or communicate with us.

By using our Website, you agree to the practices described in this Privacy Policy.

We may collect information that you voluntarily provide to us, including:

• Full name
• Parent/guardian name, where applicable
• Email address
• Mobile/telephone number
• Residential or correspondence address
• Educational qualifications and academic information
• Course or programme preferences
• Information provided through enquiry, registration or application forms
• Documents or information submitted for educational services, where required
• Payment and transaction-related information
• Any other information you voluntarily provide to us

We may also automatically collect limited technical information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Website usage and interaction information

We may use the information collected for purposes including:

• Responding to your enquiries and requests
• Providing information about our educational services, courses and programmes
• Processing registrations and applications
• Providing counselling or consultation services
• Communicating with students, parents, applicants or customers
• Processing payments and maintaining transaction records
• Providing customer support
• Improving our Website, services and user experience
• Sending important service-related notifications
• Sending information about courses, programmes, offers or updates where permitted
• Maintaining records required for administrative, accounting or legal purposes
• Preventing fraud, misuse or unauthorised activities
• Complying with applicable laws and regulatory requirements

When you submit information through an enquiry, registration, contact or application form, we may use that information to contact you regarding your enquiry or the services you have requested.

We may contact you through telephone, SMS, WhatsApp, email or other communication channels using the details provided by you.

Where payments are accepted through the Website, payments may be processed through third-party payment gateway providers.

We generally do not store complete debit card, credit card, banking or other sensitive payment credentials on our own servers. Payment information may be processed directly by the applicable payment service provider in accordance with its privacy policy and security practices.

Our Website may use cookies and similar technologies to improve functionality, analyse Website traffic and provide a better user experience.

Cookies may be used to remember user preferences, improve Website performance, understand Website usage, analyse traffic and support security and functionality.

You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some Website features.

We may use third-party service providers for purposes such as website hosting, payment processing, email communication, analytics, communication and messaging, advertising and marketing, and technical support.

These third parties may process information according to their own terms and privacy policies. We encourage users to review the privacy policies of third-party services before using them.

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with service providers working on our behalf, payment gateway providers, technology and hosting providers, communication providers, professional advisers, government authorities or law-enforcement agencies where legally required, or other parties where disclosure is necessary to protect our legal rights, users, Website or property.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no Internet-based transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes and complying with legal obligations.

Our services may involve students or applicants who are minors. Where information relating to a minor is required, we encourage the involvement and consent of a parent or legal guardian.

Parents or legal guardians may contact us regarding information submitted by or concerning a minor.

Subject to applicable law, you may have the right to request access to personal information held by us, request correction of inaccurate information, request deletion where legally permissible, withdraw consent for certain uses, request information regarding processing, and opt out of promotional communications.

If you have provided your contact details to us, we may send information about our educational services, programmes, events, offers or updates where permitted by law.

You may request to stop receiving promotional communications at any time by contacting us. You may continue to receive essential service-related communications.

Our Website may contain links to third-party websites, including educational institutions, social media platforms, payment services and other resources. We are not responsible for the privacy practices, content or security of third-party websites.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The updated version will be published on this page with a revised “Last Updated” date.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.